Building 0→1 onboarding flow for blue-collar & skilled workers

Designed for blue-collar & skilled workers.

Role
Company
Tools

Context

We were building a kiosk onboarding experience for blue-collar workers to enter our Training and Testing centers via simple face and identity recognition flows.

What I did

I worked on defining the steps starting from when the user stands in front of the kiosk till the user completes the registration process. My goal was to ensure each step or process is simple and puts less cognitive load on the user. The flow included 3 main goals: face registration, ID verification & mobile verification. I mapped the edge cases.

Impact

Created a 0→1 prototype of onboarding experience designed to help more workers successfully get through registration and start using the product.